Vigil
Vigil – AI Emergency Patient Triaging
An AI-powered emergency response system revolutionizing crisis management
What is Vigil?
Vigil is a cutting-edge emergency response solution that captures, transcribes, and classifies emergency calls in real time to minimize delays and human error. The system generates AI-driven responses, communicates next steps, and routes cases to the appropriate emergency departments or escalates to human agents if necessary.
Key Features
- AI-Powered Triage: Uses sophisticated Agentic AI algorithms to classify calls into predefined categories based on urgency, ensuring fast, accurate assessment with minimal human intervention.
- Seamless Case Routing: Automatically routes classified cases to the correct emergency department or escalates to human agents when needed, based on urgency.
How Vigil Adds Value
Accurate & Efficient Emergency Triage
AI transcription and classification automate triage, speed response, and save lives.
Effortlessly Scalable
Integrates with existing systems to handle rising call volumes without straining staff.
Multilingual Communication
Supports multiple languages for clear emergency communication.
Streamlined Management
Automates tasks to cut costs, optimize resources, and boost response efficiency.
Potential Business Case
Streamlined Triage During High-Volume Emergencies
During a city-wide natural disaster, emergency call centers face a surge of simultaneous reports. Vigil processes each call in real-time, categorizing incidents—such as life-threatening injuries, structural hazards, or logistical needs—based on predefined urgency levels. The system instantly routes critical cases to the appropriate departments, like fire or medical, ensuring rapid response and optimized resource allocation under high-pressure conditions.
Have Any Questions?
We're happy to help with any questions or requests.